1. Modern Encryption Technologies
We encrypt sensitive data both during transmission and in stored form to ensure maximum security.
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30
Years of Experience
At your Side for 30 Years, experience that pays off
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32
Languages
So far, every language request has been served successfully
90
Clients
Over 80% have been with us for over 10 years - A partnership that works
42
Nations
Diversity Drives Innovation
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35434854
Customer Contacts per Year
For your success
About us at getaline
Welcome to getaline - your strong partner when it comes to professional customer communication. Get to know our values, our history and our self-image. Our focus is on quality, security and sustainable relationships - find out what makes us special and why we are the right partner for your communication requirements.
Why getaline?
Our strength lies in innovative concepts that make your customer interaction more efficient and noticeably increase the satisfaction of your customers. Thanks to individually tailored services, many years of experience and state-of-the-art technology, we are one of the leading service providers in the industry. For us, customer proximity is not an empty promise, but an everyday reality - our goal is not just to meet your expectations, but to exceed them.
Our History
1995
In the midst of a changing Europe, a small but ambitious company was founded in the heart of Berlin in 1995. The mission was clear: high-quality customer service in German - personal, efficient, based on partnership. With a small team of ten employees, we laid the foundations for the company we are today. Just two years later, our team had doubled in size - a clear sign of the relevance of our approach.
2003
A milestone in our development: The opening of our first international location in Izmir, Turkey, marked the beginning of our journey onto the global stage. There, we worked with around 100 colleagues to implement our vision in an international context. The successful adaptation to new cultural circumstances and markets laid the foundation for further expansions - including to Istanbul and other Turkish cities from 2005. Our flexibility and our quality standards drove this growth in the long term.
A key success factor: the trust of our customers. Over 80% of our clients have been working with us for more than a decade. This continuity is based on partnerships that go far beyond standardized services. Our aim is to reliably stand by our clients in every situation - even in challenging times.
Our corporate culture is characterized by clear values: respectful cooperation, reliability within the team and towards our customers, as well as cohesion across all hierarchical levels. Openness is not just a principle for us, but an integral part of our daily activities - both internally and externally. This attitude forms the foundation for long-term, trusting relationships.
Another key to our success is our focus on technology. Our internal IT team operates three high-performance server infrastructures that guarantee the highest level of data security and maximum system stability. In this way, we create the technical conditions for reliable services with an excellent price-performance ratio.
Our development is a story of steady growth, strong partnerships and lived values. We are proud of what we have achieved and at the same time ready for the future. Our promise: We will remain your reliable partner tomorrow - for sustainable communication at the highest level.
Our values
- Loyalty
- Human cooperation
- Openness
- Cohesion
Our corporate culture is based on a clear understanding of values: we stand for integrity, mutual respect, transparency and genuine team spirit. Ethics and fairness are not just words for us - they determine our daily actions. We promote an inclusive, respectful working environment in which every individual can contribute and develop. Creativity, collaboration and mutual appreciation form the basis of our shared success.
Data Security
Your trust - our responsibility
In an increasingly digitalized world, protecting sensitive data is essential. At getaline, data security is a top priority. We handle your information responsibly and protect your data with effective, modern security standards - against unauthorized access, loss or misuse.
Why data protection is so crucial
As digital networking increases, so do the potential risks: Hacker attacks, data loss or phishing attacks are real dangers. An effective data protection concept is therefore not only required by law, but is also essential for maintaining trust - both internally and externally.
Our security standards at a glance
Trust Through Transparency
We focus on maximum transparency in our data protection processes. Our guidelines are clearly formulated, comprehensible and based on the highest standards. Your trust is important to us - and we safeguard it by acting professionally and responsibly.
Our Conslusion: Security with Foresight
Data security is more than just a duty - it is an expression of respect and responsibility. That's why we do everything we can to protect your information in the best possible way. So that you can concentrate fully on your core business - safe in the knowledge that your data is in the best hands with us.
Quality and Certificates
Quality is no coincidence - it is the result of consistent work, clear processes and continuous development. At getaline, quality is at the heart of everything we do. Through systematic quality management and ongoing optimization, we ensure that our services meet the highest standards at all times - and that your customer satisfaction increases in the long term.
ISO 9001:2015
ISO 9001:2015 certification confirms our structured, process-oriented approach to quality management. This globally recognized standard defines clear requirements for an efficient quality management system - requirements that we not only meet, but are constantly developing. Our ISO certification is proof of this: We work with well thought-out processes, trained teams and a clear focus on improvement - for services that are measurably better. Trust in proven quality that takes your customer experience to a new level.
ISO 18295-1
This international standard sets clear guidelines for contact centers that want to offer the highest quality of service and not just meet customer expectations, but exceed them. Clearly defined key performance indicators (KPIs) ensure that your customer communication is always at the highest level. With getaline, you benefit from a service approach that is geared towards sustainable customer satisfaction and measurable top performance.
PCI-DSS Zertifikate
Our PCI DSS certification is proof of this: We meet all the requirements for protecting sensitive payment information. Whether credit card data or transaction details - thanks to strict security requirements and regular audits, your data is in safe hands with us. You can rely on seamless security for every payment - for your customers and your company.
ISO 27001
By implementing the ISO/IEC 27001 standard, we secure your data with a comprehensive, internationally recognized information security management system. This certification stands for a structured, sustainable protection concept - from risk analysis to continuous improvement. For you, this means: maximum reliability in handling sensitive information and a strong partner at your side.
Own IT team
Our own IT department with specialized developers and certified data protection experts offers you technical expertise without detours. Whether individual customization, fast support or high security requirements - we react flexibly, quickly and in a solution-oriented manner. This is how we guarantee tailor-made IT solutions with maximum data protection - independent of third-party providers.
Our Aspirations
Mission and Vision
Mission: We have made it our mission to provide high-quality call center services that help companies to deepen customer loyalty and achieve sustainable business success.
Vision: Our goal is to be recognized worldwide as a pioneer in modern communication solutions - and to change the way companies connect with their customers through our services.
Mission: At getaline, we see ourselves not just as a service provider, but as a solution-oriented partner. We don't just want to accompany you, we want to actively support you in improving your communication strategy and achieving your goals in a measurable way.
Successful together: your collaboration with getaline
Why we are the right fit for you
Our strength lies in developing individual communication strategies that are precisely tailored to your requirements. From target group analysis to operational implementation, we deliver solutions that make an impact - precise, high-quality and always with your industry and market in mind.
When will we start your project?
