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Visit getaline at the CCW2018.


120 presentations and live events and 15 interactive congress and trade-fair formats over just three days will this year once again make the CCW a “MUST” for all decision-makers, managers and parties interested in customer service! You’ll no doubt have put the date in your diary long ago, because industry experts will once again be converging on Berlin for the CCW 2018 in late February.

From 27/02-01/03/2018, the international convention facility at the Estrel Congress Center will, as usual, revolve around all things customer service, communication and contact centres. In addition to general trends in industry development and the challenges of customer service, you can also expect the following exciting topics to be covered:

  • Customer journey in the age of digitisation
  • Chat as a sales & service channel
  • How digitisation is improving customer support
  • Using WhatsApp in customer service

Discussing a whole range of interesting issues with experts. Along with the enthralling congress presentations, expert contact persons will also be on hand at the trade-fair booths to impressively build on the theoretical knowledge with best-practice solutions.




Visit us at our booth in Hall 3 E14/F11 – We look forward to seeing you there!